The Discontinuation of Florida Smart ID App: A Missed Opportunity for Contact-Free Identification

In a disappointing turn of events, the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) has decided to shut down its digital ID app, Florida Smart ID, for both iPhones and Android phones. This move comes as a surprise to many users who have come to rely on the contact-free way to show proof of age or identity at stores or when interacting with law enforcement.

Despite its initial promise, the Florida Smart ID app failed to gain widespread adoption among users. With only 95,000 activations out of more than 17 million licensed drivers, it is evident that the app did not resonate with the target audience. Additionally, many police departments reported that they were not utilizing the app, further diminishing its impact and usefulness.

The discontinuation of the Florida Smart ID app represents a missed opportunity for the state of Florida to lead the way in digital identification. While other states like Louisiana and New York are embracing digital IDs, Florida has taken a step back by removing its own app from the app store. This decision not only hinders progress but also reflects poorly on the state’s ability to adapt to modern technological advancements.

As the FLHSMV searches for a new vendor to help revive the Florida Smart ID service by “early 2025,” it is crucial to learn from past mistakes and prioritize user adoption and engagement. Moving forward, it is essential for the department to closely collaborate with law enforcement agencies, businesses, and the general public to ensure the success of any future digital ID initiatives.

The discontinuation of the Florida Smart ID app serves as a cautionary tale for other states looking to implement digital identification solutions. By addressing the shortcomings of the past and focusing on user needs and feedback, states can create effective and widely adopted digital ID systems that benefit everyone involved. Let’s hope that Florida’s next endeavor in the digital ID space is met with greater success and provides a valuable service to its residents.