Artificial Intelligence (AI) has become an integral part of many online platforms, and Fandom, the popular wiki-hosting website, is no exception. Fandom recently announced the rollout of its generative AI features, which were previously tested but are now available for users to opt out. This article explores the various AI features that Fandom has introduced and the impact they have had on the platform and its community.
One of the most prominent AI-generated features on Fandom is Quick Answers. This feature presents users with a Q&A-style dropdown that provides concise information in a single sentence. For example, when browsing The Witcher wiki, users can quickly find out that Geralt of Rivia was trained by Vesemir by simply clicking on the relevant question. Quick Answers aims to enhance user experience by providing easily digestible information about specific fandoms.
However, when Fandom initially introduced the Quick Answers feature in August 2023, it faced severe backlash from the community. Users complained that the AI frequently provided incorrect and inappropriate answers, undermining the reliability of the platform. The Hollow Knight Wiki even announced its departure from Fandom, citing issues with the AI features and a lack of consultation with creators. Fandom was compelled to listen to the community’s demands and implemented an edit feature, pausing Quick Answers in September to make necessary improvements.
Fandom has since made significant advancements to Quick Answers based on the feedback received from creators and users. Now, wiki admins and editors have the ability to review and verify answers to ensure accuracy within their specific fandom. This review process is crucial in building user trust and preventing misleading information from spreading. Fandom acknowledges the importance of user feedback and strives to provide functionality that meets the needs of its community.
Additionally, Fandom recognizes the need for user autonomy and has made Quick Answers an optional feature. Users who do not wish to utilize the AI-generated answers can choose to opt out. This flexibility allows individuals to customize their browsing experience based on their preferences.
In addition to Quick Answers, Fandom has also embraced AI to improve its image review process. Collaborating with Coactive AI, Fandom developed an Image Review feature, which ensures the swift and accurate removal of inappropriate content. Wiki admins can now automatically approve or reject photos, streamlining the moderation process and maintaining a safe environment for users.
Furthermore, Fandom plans to implement auto-tagging for Search Engine Optimization (SEO) purposes, optimizing their wiki pages to reach a wider audience. This AI-driven feature will assist admins in organizing their content and improving discoverability, attracting more visitors to their respective fandoms.
Fandom’s integration of AI features demonstrates its commitment to enhancing user experience and meeting the evolving needs of its community. While the initial rollout of Quick Answers faced criticism, Fandom listened to user feedback and implemented necessary improvements, providing admins and editors with the tools to ensure accurate information within their fandoms. The introduction of an opt-out option reflects Fandom’s recognition of user autonomy and the importance of customization in online platforms. By leveraging AI in the image review process and implementing auto-tagging for SEO, Fandom continues to refine its services and support its vast network of wiki pages and millions of monthly visitors.
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